Are you serious!! Bitcoin network is just 8 years old and it is considered as a new technology.
The network faces these problems because it is still new and users are not familiar with it.

The network congestion is somehow understandable. Bitcoin is insanely rising that is why many people want to buy it which results in a huge number of transactions.
It is hard to treat all these transactions in the same time.


0.36$ fee is too low thus you have to wait before seeing your transaction getting confirmed especially with the current network status.