Hi
This is miningpoolhub operator

1. Sorry for late reply.
I am receiving hundreds of emails, skype chats these days. Also bitcointalk, reddit posts are growing rapidly.
I've replied to all email questions.
Pardon me, I can't answer all questions posted in community too.
I've found that I can't move pool forward if I reply all community posts. There's many requests like coin addition, feature improvements to do.
I hope expert members to help new members each other.

Please contact me via contact@miningpoolhub.com email if you need my private advice or immediate service faults like account problem, or pool errors.
I can't handle all general mining questions and settings, pool usage questions.



2. Here's my task list I'm focusing.
- one page miner dashboard will come soon.
- ETN or new profitable coin addition
- improve FAQ page and texts all over the pool to guide new miners. I would like to add small explanation popup text all over the website.




3. Thank you for your trust, and patience during the previous 80 minutes of website crash.
I've been running pool for almost 4 years but such long emergency crash didn't happen.
I had really tough day too.

I understand you worry about your coins regarding the hack.
I recommend you to withdraw coins periodically. I don't mean that pool will be hacked, but pool is not intended for wallet service.
Some coin pools can be closed if mining is meaningless too.
Keep your precious coin in your pocket.