Basic Information
NO PUBLIC RECORD MATCH
Enhanced
Your verification information is currently being processed
Please wait while your information is being verified. Sorry for the inconvenience.
60 BTC cannot withdraw

Are you serious? That's nearly a million dollars in current prices and if you can't withdraw that much money from your exchange account it really must be freaking you out right now.
I had the same issue with the basic verification with the no public records match thing, and i haven't bothered to actually follow up with the enhanced verification because honestly i didn't think it was worth the hassle for the $10 or so worth of alts in my account.
I don't know how long it's going to take but it's definitely not supposed to take more than a week. Contact their support or reach out on twitter/slack, dunno if they gonna respond though.