Yes and we are the ones DDOSing it 
. Also it wouldn't surprise me if they are running the claim server on the first generation xBox 
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I don't think insufficent hardware explains the server slowness. There are only 60,000 accounts. A P2 should be able to handle that. They are almost certainly getting DDosed.. Also it wouldn't surprise me if they are running the claim server on the first generation xBox .The hacker is retaliating for getting his heist shut down before withdrawing it maybe.