Have you contact the customer service representative?
Have you got back your btc balance.?
The same thing happened with me.
Messaged Benson Samuel, no reply from him yet.
Please PM me with a SS.I will add it to the thread.
I did see this post and it looks like a problem to be resolved through their Support channels or anything else.
The forums are a point for discussion, where you could find any other users with issues as such.