Re: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)

I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??

My friend here really needs a response on this. It is very unclear indeed on the site that you do not accept U.S. wire transfers, some sections like the Deposit USD area of the Finances page imply that you can. Then on other FAQ pages it says that U.S. transfers are not accepted.

Right now his money is in limbo, floating off in some Czech bank, and he's getting a little concerned.

Can someone please respond to this, or could someone who speaks Russian perhaps translate the key idea of what's going on? He would ultimately just really like his money to be sent back to the bank and account that originated the transfer at this point.

Much appreciated, thanks.

Why do you post on forum? There is a tech support on btc-e, button Support in Contacts: http://hdbtce.kayako.com/

I post on the forum because he's already trying tech support through that link and they haven't been helpful. It seems like there is a language barrier. He explained the issue to them, was asked for government ID, so then gave it to them. They responded to his uploaded ID by saying "Then follow directions" (that's all, 3 words) and copy pasting the account/bank information about where to send wire transfers to. (It appears they misunderstood the ticket? Idk)

edit: and he is of course sending numerous messages to support through that link attempting to explain all this and get their attention and is not getting much of it.