Most of the people who were complaining never posted again, which is typical. People only go out of their way to make public statements to provide negative feedback. Only a few of them posted again to confirm that they had received their BTC, albeit without the fee reimbursement they were promised... BUT they were told to resubmit a new support ticket if they wanted to claim their reimbursement, so those who wish to do so have to wait for their company to authorize that claim as a separate matter. It's all a lot of messy technical crap, but unfortunately they have to follow the company's protocol and handle each case separately and with whatever information they have available to them at the time. Bitcoin is still a pretty new currency and its popularity has been on the rise so its no surprise that a slight technical glitch here and there can cause a trainwreck of backlogs. Anyway, I'm waiting patiently for my Coinapult email. I believe that it will make it eventually...
Yeah, so I just received the Coinapult email and was able to retrieve my coins at the lower BTC price that I bought them at this morning. I have sympathy for those who have been waiting for weeks, but every time I have had an issue I email
support@Bitinstant.com with all of the order information I have as well and I will sometimes also post my issue here on this thread if I have an urgent need for the coins to come through. I have yet to have an issue with BitInstant last more than a couple of days. Keep in mind that companies like this often follow strict protocol in terms of support methods. They have to ask you certain questions and go through a different one of many troubleshooting processes based on your transaction type. While I can't speak for BitInstant and do not intend to defend their position in pending cases with disgruntled customers, I do realize that systems like these are very technically delicate. MOST companies I've dealt with take anywhere from 2-6 weeks to refund you... Not a fun route.
Thanks BitInstant Support for handling this issue today. Got my coins!