Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of 26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.
Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.
UPDATE 5:
Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of 2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.
Ticket ID: 448233
@ Mr Cex.
Still no respose.... Can you at least escalate the ticket to the finance team?
?Ticket ID: 448233
Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.
Okay thank you, because I did not received any response for whatsoever for 1 week (Got USD, instead of EUR, withdrawal was SEPA in EUR!) , if support would have send me an e-mail that they are investigating it, it would reassured me. Now I just felt ignored and need to ask on social media for a response.