Whoever downvoted this, please leave a reason why. My anger about them is not justified?
Sounds like a very frustrating and nerve-racking situation but at least they're communicating with you which is good.
I upvoted you because your experience and feedback may help someone else.
You are right, but I believe that account related issues must be resolved within few days and support must be fast because priority is High. They created this whole situation and after that I have to wait for them. Very poor support. Companies like cex.io make so huge profit monthly, but still cannot invest some money for proper support. They do not even have call support which seems fishy to me.