I assume if it says "finished", you've already clicked the link in the confirmation email. Maybe they are batching large withdrawals for manual review and increased security ?
Also thought about that. But 5 BTC isn´t enough for a "large" withdrawal and as support said, they´re looking into it so it cant be just a regular check. There must be something wrong in their system which didn´t let the coins go through.
I'ts just very annoying as i bought the coins for 98$ and now the rate is below 90$ and i still don't have my coins. It's now more than 2 days after the last meesage from support. Very bad communication with them
