I have not use e-coin in almost a year, because when I try to transfer my paypal funds to bitcoins they but a hold on my virtual card. I had about $45 in bitcoin in the account. I decided to check the account after 8 months because price of bitcoins have went up several folds, only to find out there is no bitcoins in the account.Avoid them like the plague.
Did you store the funds in your VCC or actually just in bitcoin? Because if it is just in bitcoin then there shouldn't be any sort of monthly fees for storing your coins with them, it's completely free and the only fee you have to pay is in case you want to send that coin to someone on-chain, you have to pay the transaction fee for miners.
It's weird that your money just disappeared. Is there any sort of record for what happened?
I've used wirex and i have to say that their fees in terms of converting currencies are not good, but never had a case where my money just disappeared.