... Even though i would consider hash flare a very dodgy business anyways, are you sure that your bitcoin transaction was sent to the right address?
I use extreme caution when copying the receive address and making a BTC transfer. I checked it over more than once before sending it. It is the correct receive address that went to Hashflare, and the BTC is now in their possession.
It has now been 9 days and I have had zero response from Hashflare .. so far this is a theft.
If that's the case then it's definitely just misappropriating your money. Probably earning nice interest somewhere in their account as well which really sucks because you could have alerady been starting to use those funds for something else.
But anyways, hopefully they do get back to you. They've made a series of changes to their cloud mining site recently so that means that they aren't just inactive. They are active and well, but they don't seem to be responding.
Hopefully you do get your money back as i said.