The problem is that I have sent 30000 btcz from tradesathosi to MyBTCZ and on the web it appears as a complete transaction, but the coins have not reached the wallet. I have looked at the explorer but I do not understand what he says.
The transaction is the number 494d716555b413b515ac8ea9c0aadb0ff15fd73db6886369ef094bbf921a8162

There would have to be support in the MybtcZ wallet for problems like this.
Without support money is lost.