Post
Topic
Board Web Wallets
Re: LOST ALL MY MONEY By BLOCKCHAIN EXCHANGE
by
Potato Chips
on 12/12/2017, 20:47:37 UTC

Hey,

The conversion of coins in blockchain.info is powered by a third party called shapeshift and I just checked their site. Apparently, Transactions may be delayed for hours as both the bitcoin and ethereum networks are congested. (*Applies only when the trade is completed and the coins are already on chain--can be viewed by block explorers)

The Ethereum and Bitcoin networks are currently experiencing significant congestion. Transactions may be delayed for hours.

So your funds will probably show up after a few hours but since blockchain.info's support can be slower than turtles, I suggest to contact them now in case something happens like waiting for the exchange process for days. *Please note that the conversion/exchange process will only start once they've received your deposit and as you said, it only confirmed today right? So technically you haven't waited for days.

Submit a request here: https://support.blockchain.com/hc/en-us/requests/new
Facebook: https://www.facebook.com/blockchain
Twitter: https://twitter.com/blockchain

EDIT: Added Link(s), Fixed some parts