My question not about it. When they took my money in August, wasn't and I asked the speech this question about KYC, and the answer was "is NOT PRESENT, we HAVE no KYC".
Now December, and they refuse to return my money.
I didn't agree with their conditions. I refuse to pass KYC as I don't trust them and their company. This my right.
They are obliged to return my money.
They are not the first trying to pull that stunt regarding no-refund. ICON comes to mind.
At the end of the day, with all of this -- the frequent unilateral changes of the terms, the frequent delays on their roadmap, the dubious people they associate with (the debt-collecting agency doing the KYC has a horrible reputation, the person running their po box company in Switzerland is documented to be a stock fraud) -- whether intentional or not, it shows that they are less experienced than what their marketing efforts (including the paid shills) wanted to make us believe.
With all that, it's up to each individual to either continue to believe that they can succeed, or to dump this headache of a token as soon as possible.