Hi changelly,
Hoping I can get a response or resolution since my post isn't appearing on the changelly subreddit and I keep getting stock "btc network is overloaded response" from the ticket when that isn't my issue. I opened a trade to exchange eth to BTC about 2 days ago. The transaction is #eaa4e24a0074 and the eth tx is here (0x8d7e4bae929054accf841976176551aa1753da1c73fe157835c1f18b9d76c324). My transaction was confirmed, exchanged and had been stuck in the sending to wallet phase for around 24 hours. I opened a support ticket and was given the generic "block chain is overloaded, please wait" response. The thing is, this isn't an issue of lack of confirmations, my transaction hasn't even been broadcasted on the blockchain. It is not in the mempool/an unconfirmed transaction as your support stated (my wallet shows no unconfirmed balance: https://blockchain.info/address/16HZ7cdyZJ8yJYspqtBVFfPgJJNcV1quw9). Its as if it was never sent. It has now been 36 hours and went I go to check my account history in case it had been sent. Now your page says the trade has was completed instead of "sending to wallet" and references the following output hash (409165e63484e210ab679a93a3a9871db75ed099bd866b1f989f5992c815fbaf). When I check the blockchain for that hash it says it doesn't exist and my wallet still doesn't show any confirmed or unconfirmed transactions. I would like the 63 ETH refunded since I never intended to hold btc this long or the BTC returned. Below I have linked a photo of the transaction history. Until this is resolved I cannot recommend using changelly.

https://imgur.com/a/CRFOF