Hi guys im a casual user on this blog, so this is my case ordering for first time from bitmain

I placed my order on october for a december batch 1-10 december L3+  at this time i havent recieved any shipmen confirmation or tracking my status is PAID VALID UNSHIPPED

I already opened 3 tickets and got no response    

31 2017-10-31 04:27:39 Order ID：0012017103152763

Bitmain-Ticket ID 271903
Bitmain-Ticket ID 280246
Bitmain-Ticket ID 27320


Im really concerned about my ROI and now about my money  anyone happened this before?



update  14/12  sTILL not answers from bitmain they dont answer my tickets yet please how can i proceed how can i contact them?