Thank you again for the further reply. Not hurt at all, I think it's really great to have discussion publicly! Livecoin has proved to be one of only a few exchanges that has many altcoins and is also reliable and well-made. Letting everyone see that you're there, that you will work with customers, and that issues will get dealt with, is a good thing. It's also great to have the information in your replies to me on Bitcointalk for everyone else to see too, in case they have similar problems.
I think it's also good for you, as a business, to be able to discuss feedback/suggestions publicly so that people know what you're working on. It's great to know that you have new things coming!

Thanks again! And my issues are now resolved.