Hi - specifically joined the forum for this.

I've also lost 0.00689441 BTC in the process. Insignificant perhaps, but the company seems to be reeking of some weird stuff. Here's the chronology for me:

Jan 2016 - signed up, got Rs 200 worth of BTC, didn't KYC
Jun 2017 - failed KYC (no idea why, only think I can think of is that i may have interchanged my passport pages)
Dec 8, 2017 - logged in after a while - my bitcoins are intact
Dec 13, 2017 - log in to complete KYC again, bitcoins gone! (They had been taken on Dec 8 when I logged in, on the same pretext)
Call to customer care:

CC: We have removed because you didn't verify within a month.
Me: There was no condition with the coupon when I joined. I was given no notification. How can you just randomly remove my BTC?
CC: We informed on our website. We are under no obligation to email you.
Me: Okay, but then did you put this up for users pre-2017? And why did it take so long to remove my BTC then?
CC: We arbitrarily extended your timeframe. Then we removed it.
Me: But how can it be arbitrary? You never notified me!
CC: We had a 2year policy for users pre-2017, and you crossed the 2 year threshhold.
Me: But its still 23 months, 1 month is left.
CC: Its your fault you didn't verify all this while. We will not refund now.

(This really happened. They really did make a 2 year window on the spot and backtracked)!