A friend of mine issued a deposit on CEX.IO via SEPA transfer in the amount of 2k€, using a new, verified account.
The transfer has been issued on November 20th, but as of today no money have been credited in the CEX.IO account. Furthermore, they do not reply to ticket requests.

It seems a common thing to be target of background checks from the authorities, as other people are reporting similar stories on the Internet.
Aside from the upset (BTC more than doubled since the transfer), there should always be a way to contact an exchange: if you want my money I need to trust you, and there can't be trust without communication.

If some from CEX.IO is out there, please take care of this ticket: MEEQRK-RDE9.

Beginners, always check and inform yourself before choosing an exchange.