I cant access Blockchain.info account, and need tech staff help
but nobody have asked yet
I have correct password (main password). And Its 100% correct, because I have it written on paper and it was used successfully once or twice to login successfully during service usage cycle. But I have not create recovery seed.
I can approve any login attempt with my email and personal phone with 2FA (SMS).
My funds is safe (by blockchain explorer), so there is no reason to suppose that the account control was intercepted by the thieves.
From April 2016 suddenly I cant login to my blockchain.Info account with message «error decryption wallet» neither by the iphone app nor by desktops browsers.
During the situation analysis by my relative with strong experience in IT we suppose the server wallet was «incorrectly» encoded while some service software updates (Specialist points at fact: blockchain.Info server login response «payload» starts with many AAAAA.. (21 «A» characters), that is seems to be abnormally encoded).
{\"pbkdf2_iterations\":5000,\"version\":3,\"payload\":\"AAAAAAAAAAAAAAAAAAAAA(here is numbers and digits)\»}»
}
I cat prove the fact of ownership by e-mail, phone and any other kind of communication.
I can report BTC-address from my account that holds funds.
I have a lot of my iOS application (blockchain.info wallet) transactions tab original screenshots, were made by me during the usage.
Timeline:
Download BCI wallet App on iPhone in Sept 2016
Normally usage
Winter-Spring 2017 get new iPhone
Download BCI wallet App and login with some bugs
(Probably, some updates)
From April 2017 cant login
Somebody can help?