The fact that they don't update the users (like Coinbase does) tells me they don't know how to fix it and/or don't have a date they can confidently say it will be fixed. I hope it is the latter, but have no confidence. I DO worry about my money/coins on Kraken - if they can't fix their issues, what stops them from closing up shop and taking everything with them?
Kraken is a very serious exchange and one of the biggest in the whole world. I dont think they can just close their business and be gone from one day to another. Of course its always a risk involved when giving someone else control over your money, but for me Kraken is one that I trust more than many others. So far service was very professional for me. I know that there are issues with their site, but this can be fixed, it might only be because of the high amount of users joining their exchange each day.
Sorry to say, but apparently you do your name all honors. How much do they pay you for posting in this forum / what is your affiliation with Kraken?
If they would be professionals, they would apply their ToS, what they dont. However there are endless numbers of points where Kraken does give as much as horse excrement about fulfilling the contract they have with every users. I.e., they would refund their faults, and they would not accept or at least limit the number of new users if they problem is the load.
We on our part only have as much money on Kraken to do a little test now and then to see whether tings have improved. The rest is moved away from this SCAM. We prefer to be able to work with our money than having to watch the market move and being frustrated that more than 95% of placements end up as errors.
We ca only advise. Stay away from this SCAM, until they have prove not be one, and that they take customers serious, instead of only ripping them off.