After several days where withdraw was not available (error 500, withdraw server in maintenance), I finally managed to start a withdrawal, but it's stuck with 0 confirm since 2017-12-10 06:49:53 UTC.
Hashnest ticket: Withdraw #13070
Between the "error 500", "withdraw server in maintenance" and my withdrawal stuck with 0 confirm since 2017-12-10 06:49:53 UTC, it's been more than two weeks since I've been unsuccessfully trying to withdraw BTC from Hashnest.
I've opened several support tickets (ticket Withdraw #13070 is still open) and nobody ever replies.
HashNest is setting the 0.0002 BTC miners' fee automatically, so I really don't understand why there would be 0 confirm after more than 4 days. Is there foul play? Is HashNest wallet somehow blacklisted? Is it trying to transfer coins that Hashnest doesn't own? Is it some kind of scam to push me to pay BTC.com (linked on hasnest wallet) $179.54 for their Transaction Accelerator service?
Any explanation would be more than welcome.