Can you elaborate on the issue you are facing? Are you waiting for a deposit or the processing of a withdrawal?
Here I sell VLX through BTC, I'm withdrawing BTC for another purse, but still not confirmed?
Do you mean not yet in your wallet, or do you mean that it is not yet confirmed on the bitcoin network?
The bitcoin network is congested currently, confirmations can be delayed but that is out of our control. We do use the recommended fee for priority block however.
On our end there is no record of any pending withdrawals. All are processed and sent.