Hey mate, it took me ages to get verified with them. Also when I withdrew funds they locked them in a hold for 72 hours or so unless I re-verified again (bloody frustrating). Essentially with the massive increase in account numbers it can take well over a week to get verified. Be patient. It's annoying but it'll happen. I've since moved to Bitcoin ATMs directly to my exchange wallet for trading or offline wallet for holding. Faster, more convenient and actual control over my money so it's not being held hostage by a third company which crashes whenever there's significant price movement.