I have Monaco in my wallet. I like it. What you are saying is certainly not very professional. But I think the chat support service is not necessarily smart people. Maybe they were given general rules and they stick to them. To the project itself it has nothing to do. Do not worry, the price of a coin grows higher and higher. And this is the most important thing.
Not an issue about the price. But what will happen if after releasing their card you will need to have fast support? You go to telegram, find their group, ask simple questions, which shows the project from not so bright side and what? BANNED! I think if company hires somebody to manage the group, they should choose employees properly.
Unfortunately this community of crypto has become a space for supressing descending voices. I doubt you will have a lot of sympathy here. Its really sad that we are becoming dictators who vullify and ban those who disagree with us. I am sorry for what you experienced with monaco, you certainly dont deserve it.