Once you get the email confirmations for all the documents uploaded you are set even if the last screen stays stuck on the loading screen.
I asked in telegram and they said it was not problem and you can still verify your ID etc.. later.
I already recieved my tokens in myetherwallet after adding custom token.
I am waiting on the upload now. Did they give out a link with the custom token details?
Try clicking on the address you sent the payment. You should find a contract number. Copy and paste those numbers to the custom add token, then you should get your token.
If you are using Eth, find the contract number via etherscan by imputing the address you sent your Eth.
Once have the contract number, you can now add the token manually via metamask.
Hope this helps.
Good luck guys
Nice! I thought about doing that. Will try it now.