Don't get fooled by this answer, it's been 3 weeks and two ticket for me now.
Always the same automated answer:

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Hello,

Thank you for getting in touch with us and reporting this. We are aware of issues that are resulting in difficulties for users who are trying to get verified and are seeing a 'feature unavailable' or 'feature disabled' error message. Our developers have been notified of this incident and are working to troubleshoot and fix it as soon as possible.

Sorry for any inconvenience caused by this and thank you for your patience and understanding while we are working to resolve these issues.

Please, do not hesitate in contacting us again if you experience any other issue or have any other questions,

Marco
Client engagement specialist
Kraken
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Please don't act like you are actually taking care of your potential customer when you clearly don't.