That KYC verification is a complete joke. Never got to a next step after entering address details. Glad I sent just small deposit to see how it goes.
Seems like it's better to hold our horses before they make clear statement on that redemption clause.
We're sorry to hear you're having a problem with the registration process.
Our KYC vendor is proving to be a bottleneck for many investors due to the high volume of investors that require clearance.
If your transaction was successfully processedcongratulations!your tokens are reserved for you.
You can go back at a later time when there is less traffic and finish the process. There is no hurry; you can come back any time in the next few days and finish the transaction.
If you purchased using Ether, you can check your transaction success here:
https://etherscan.io/address/0xd780ae2bf04cd96e577d3d014762f831d97129d0Thanks for your patience. Let us know if there is anything more we can do to help you through the process.