At last some good news for all of us!!! This update is more
necessary than ever.
The demand will be rise more and more but i guess that you "know" that now.
So this time with this upgrade i hope that you make it steady enough and reliable,to handle not only this wave of demand but also a lot bigger in the future.
Besides the hardware/software upgrade though,you should hire and extra people to handle the Support.
I never had any kind of issues that "big" to contact your Support. From the numbers though that you post,is obvious that "help" is needed.

We're hiring to keep up with demand. If you or someone you know is looking for an awesome career I'd suggest stopping by: