My ticket id # 506183

Requested withdrawal to debit card but instead i was CHARGED & my cex.io account have been debited.

I have confirmed that USD 2000 was charged to my master debit card by SMS ECT OCT Service London via SMS to my mobile, internet banking & speaking to the bank officer that my master debit card was charged & no funds showed up in my bank account (obviously).

It's USD 2000 both ways  !

I hope support can help to solve the issue.