Re: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees
I have raised many tickets and I am also facing the same issue of 2FA Removal confirmation mail not being received. Lot of users are facing the same issue..How can you solve this? My mail is Prasshant.mehta@gmail.com and I have been raising tickets since Nov 2017 but no solution received!!
Look carefully in your Gmail box, search in spam, and also look at the thread where the messages from c-cex are collected.. I think it`s there
Gmail mailbox usability sucks, it`s not convenient and uncommon, one smart lady today have been looking there for the confirmation message which has been right in front of her eyes
Also I would say something to those who deal with ETH and ETH-based shitcoins - guys, you should have guts if you want to use mad Buterin`s blockchain - it can bring you much troubles..
Today my ETH have been going to c-cex balance for 12 hours, etherscan have been showing the transaction succeed, but there was no ETH on my balance, and I`ve almost got heart attack when I`ve found this thread and read your messages.. But finally, ETH has been deposited, and c-cex support was quite responsive, though there was no need in their help in fact
So, be cautious with shitcoins, especially ETH-based and new ones which have unstable blockchain, and don`t refer these problems to the c-cex team
Man, I had the same issue with ETH and it took me more than 12 hours for it to be deposited to my balance. You can not blame a coin like ETH because if you try it on another exchange like bittrex or poloniex its just a no-more-than-half-an-hour thing. Yes, I know there were some issues with ETH network a few days ago but they were all fixed and back to normal for nearly most of the other exchanges. Im not saying the support is not helping, but they really had a very slow response and a system with so many deposit and withdraw issues really makes me nervous to try it again.
Anyway, enjoy your trading with c-cex and good luck!