Michael, we appreciate your friendly reply! Our support reps would be glad to continue the research on your case once you provide the information we requested (see an update in the in-app chat). Thanks again for your help!
You really suck at support/help dude. Being a condescending prick doesn't make me less frustrated or angry and makes you look like a bigger asshat that doesn't give a shit about the app users.
A little empathy goes a long way.
ANNNNNNND... they're gone... sent me 1 message, now I can wait another 24 hrs to hear back... any appearance that these people want to help is pure theatrics.