Has anyone successfully withdrawn their bounty coins?

I logged in and withdrew my coins, waited 1 week and still not processed, I logged a support ticket and they are looking into it, then 4 days go past and nothing, sent another support email and got this back:

"Sorry for your waiting, but your case is still beeing checking. It takes time.
When news will be, our team surely will reply you.
Please, have a patience."

It's a farken simple request, just release the coins, what else do you need to look at?