Hello,

My name is Sarah and I am the Head of Customer Relations at Simplex.

I understand your frustration and will do my best to help you out.

First, I would like to assure you that Simplex is not a scam. We are a fully licensed financial institute in the EU, and take extreme measures to ensure the safety of all the transactions that are sent to us.

Kindly send me your payment ID so I could take a closer look and handle the issue personally: sarah@simplex.com

Sincerely,
Sarah Kinney
Head of Customer Relations
Simplex