Well I have some great news!!!

 

I just got through to Terrahash.

They're voicemail system is now all setup.  It's very professional.

They responded to my ticket and were very apologetic.

Apparently they are diligently soldering each and every board with care. This is taking up an inordinate amount of their time.  

Also, they have no internet at their new office, which is why they have not been able to respond to the forum concerns or support tickets.

And lookie here!  My refund just arrived in cash via courier.

I had these guys all wrong.