Hi there,

My name is Sarah and I am the Head of Customer Relations at Simplex.
I am very sorry to hear about your experience and I will do my best to help you out.

First, I would like to assure you that Simplex is not a scam.
We are a fully licensed financial institute in the EU, and take extreme measures to ensure the safety of all the transactions that are sent to us.

Kindly send me your payment ID's so I could take a closer look and handle the issue personally: sarah@simplex.com

Looking forward to hearing from you.

Sincerely,
Sarah Kinney
Head of Customer Relations
Simplex