Hello,

My name is Sarah and I am the Head of Customer Relations at Simplex.
I am so sorry to hear about your experience and I will do my best to help you out.

First, I would like to assure you that Simplex is not a scam. We are a fully licensed financial institute in the EU, and take extreme measures to ensure the safety of all the transactions that are sent to us.

Kindly send me your payment ID so I could take a closer look and handle the issue personally: sarah@simplex.com
The payment ID is the long string of numbers and letters that appear in any of the emails we sent you regarding your payment.

Looking forward to hearing from you.

Sincerely,
Sarah Kinney
Head of Customer Relations
Simplex