not logging in for a year, then found out Account Disable,
try to Enhance Verify complete, but still account disable
Open ticket to support still no one looking at it, no reply for 14 days now
i have 0.2xxx BTC and alcoin left on this account but now it worth over $1000 and then they disable my account
my ticket id: 583646
hello, it's about the same as it happened to me.
if you want things to go faster, I advise you to try 2fa and open a new ticket "reactivated my account". I got an answer the next day and the account unlocked in the week

and did you put ticket number to one that you asked to unlock account, or did you put selfie, id picture and everything else inn 2fa ticket and asked for verification ?