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Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
by
Jendeh
on 18/12/2017, 00:04:47 UTC
Quote from: Jendeh on December 12, 2017, 11:46:33 PM
Quote from: CEX on December 11, 2017, 01:52:51 PM
Quote from: Jendeh on December 10, 2017, 04:48:53 PM
Quote from: Jendeh on December 06, 2017, 05:34:47 PM
Quote from: Jendeh on December 05, 2017, 01:59:34 PM
Quote from: CEX on November 27, 2017, 04:23:46 PM
Quote from: Jendeh on November 24, 2017, 03:43:53 PM
Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.

Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you.

UPDATE 5:

Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible.

Ticket ID: 448233

@ Mr Cex.

Still no respose.... Can you at least escalate the ticket to the finance team?Huh?

Ticket ID: 448233



Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon.

I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR.

As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount.
Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR.........

@ Mr Cex

Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate?Huh? When are you going to send the remaining amount .

Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored?

Finanace Team (Ticket ID: 397454)