It was submitted a week ago (almost two weeks now) but that was the only response given. I hope that this week, things would get sorted out since I'm worried about the security of my Bitcoin (as I don't usually leave my BTC on an exchange).

Given the fact that the support team has delayed the verification process, the more days pass, the more the risk will be of Bitcoins getting stolen/hacked.

But still, my hopes are high, and Bittrex might resolve many support tickets before the end of this year. We'll just have to wait and see what happens.