They process them. Sometimes it takes too long especially if you check their team (at least if they really work for the project). A lot of support stuff cannot solve simple withdraws every couple of days? I hope they will improve their service a bit!
Hello *MrPiP*!
Bounty and ICO withdrawals are not processed by Support Team, we have other team members for this who have weekends like everyone else, and unlike Support Team members.
We are sorry that we make yo wait but we strongly believe that it is better to wait than to see coins paid to some bots of multiaccount owners which is possible with automatic coins distributions. Manual check has always been present for bounty withdrawals.
PS: We do have lots of orders especially since the coins entered the exchange.