Chillin,
    I reviewed your ticket and looks like helpdesk already replied to it on June 26th.  Your claim that no one is replying to you is exaggerated and alarmist.

When a wire fails it takes bank at least 7-9 business days to send us a written confirmation of wire failure.  We cannot give status updates on tickets in the meantime, because we don't have anything informative to share.  Please give it time while we hear back from the bank.

- Keyur