I don't have name mismatch, but it is taking a long time just for the enhanced verification. About a week waiting so far with
     

Your verification information is currently being processed

Please wait while your information is being verified. Sorry for the inconvenience.
Tips for successful verification:

    Take a fresh selfie, ensure nothing is blocking a full view of your face
    Do not use the same image from your identification documents
    Do not use a professional profile picture
    Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
    Do not crop the image of your ID such that any portion of the ID is removed including edges



These guys are SLAMMED no doubt! And when your name doesn't match what you registered with against your official document (driver's license or passport) it will take even longer. Humans are probably doing the verification. If it were possible to get into a special queue to verify faster for a bit of BTC would you pay it?