they have set the minimum of 0.01 btc, that is to say that the value of 0.01btc is independent if bitcoin goes up or down, you can not ask them to open an exception and allow you to withdraw your 0.003btc. The only solution I see is that you deposit some amount of bitcoin to be able to withdraw, do it as an investment, you buy now 0.01 btc and after bitcoin reaches 20.000 $ you withdraw your 0.013btc... you will have some profit.
Does anyone know if support can issue a manual withdrawal?
For your case, I doubt they'll do it.
I've tried contacting support, haven't gotten any reply yet.
this has already become something normal