Try sending an email directly to shapeshift. The user below had the same problem as yours and he solved his problem by contacting shapeshift directly although in his case, he issued a refund. And apparently, he tried to contact blockchain.info's side first but shapeshift was faster to reply.
I e-mailed ShapeShift and they just replyed and had this to say...it seems there was an intermittent error on our end. I have queued a return, and we will be in touch once completed. We apologize for any inconvenience. ... then they say it can take 48-72 hours to complete... fingers crossed
... and I just got my money back :-)
(Also try to follow it up in their social media accounts)
Submit a request here:
https://shapeshift.zendesk.com/hc/en-us/requests/newFacebook:
https://www.facebook.com/shapeshiftexchange [Tagged as "
Typically replies instantly"]
Twitter:
https://twitter.com/ShapeShift_ioI have sent a request to support to see if they respond, thank you very much, if you answer me I will inform you without hesitation, thank you very much!