Dear Customers, our deeply apologies for such a long delay. We are overwhelmed in support.
Amount 10 BTC
Money received 07 Dec 2017, 18:29:34
Fee 2,838.313911 XEM
Exchange rate 1 BTC = 56,645.675214 XEM
Transaction # be0c37671032
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Funds has been sent again to your NEM/XEM wallet. Please, check the balance!
After all these years in the cryptoworld, I seem to have walked right into this with my eyes closed.
Changelly - My transaction a9a5f964a27d has peen pending for 8+ days, after the funds reached your wallet.
We've upgraded our Byteball wallet and resent funds. TX seems to be confirmed.