Hi guys,

I hope you can help with this.

I’ve been trying to withdraw XBY from the c-cex.com exchange for a week now, but the withdraw simply won’t happen (no transaction ID given, confirmation email sent or change in balance).

There is an info box that says ‘USD balance is negative’. My USD balance is 0 and apparently -0.027396 ‘in orders’ although there are no open orders. Not sure if this has anything to do with the issue or what this even means.

Their ‘support’ seems to be automated answers.

TICKET NR is: 529780

Thanks a lot in advance.

Best, Ty