I havent had this problem. Contact start miner to see what they suggest. Or Coinbase. But Id start with the one paying you.
I emailed SM when I first noted the problem that began this thread. It has been around 3 weeks. I never received a response.
I still find the eobot the safest but the problem with eobot is quite little but they still pay enough for investors. There are many new sites that allow you to enter and exploit, but usually these sites die pretty soon.