Ticket 532569 - I can see from the local time on your ticketing system that it isnt the 20th yet, its not even 5p yet...
Your site failed to transfer 292508.57329397 XVG coin and now its stuck in limbo, fine, dont transfer it, but I need it back in my C-CEX account at least! This cannot wait until Jan 20th! Thats just nuts for an issue caused by your site (as can be seen by the many other posters with the same issue). You cant just bail for a month straight and leave an entire exchange unmanaged, thats nuts! Please resolve! Thanks!